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Shipping & Returns

Shipping Policy

5 to 7 business days

Custom Fajas- 10-14 business days

Return and
Exchange Policy

We do not accept returns or give refunds of any kind. Our products are considered underwear and are used in most of the cases for a postsurgical process. This makes that human fluids impregnate the garment, and we want to maintain our product with the optimal quality without putting risk to someone else.

We only exchange garments in the case of manufacturing imperfection, material or sewing issues.

If there is a sizing issue, remember that every client takes their own measurements and the measurements that each client submitted relies solely on the client. We will not assume responsibility or change products if the measurements were not taken correctly.

If your faja does not fit, we will need to get into a video call within the first week after receiving the order. you can also submit pictures and videos, to study your case and provide solutions. If the client does not want to cooperate or show the proper proof that the faja does not fit, she/he can send the garment back, and once we check it hasn't been used, we would make the refund with a 30% discount that corresponds to the expenses of production. The shipping price won't be refunded. We only accept garments back upon approval and in a time frame of two weeks from the delivery date. The photo/videos that the client sends as evidence would not be used for other purposes different than to keep track of your order, understand how it fits, and give a proper solution to your inquiry.

If the client has any issues with the garment, she/he has 48 hr after receiving the garment to contact us in providing visual evidence of the misfit.

In case we establish the need to exchange your garment, you will need to first ship it back to us within the next 2 business days after one of our representatives tells you, so we can proceed with the new garment once we receive either your tracking number or your unused garment.

If you are not able to fulfill this time we won't be able to process your guarantee.


Returns are subject to quality approval by our returns department. Please take extra care to inspect all returned items to ensure they meet these requirements:

To report the issue within 48 hours after receiving the product.

  • To send back the product within 48 hours after receiving the approval of the support team.

  • Unused, Unworn

  • Free of hair and odors.

  • Original Packaging with Sewn-in tags attached

  • Unstained

We will ship the new garment after verifying that you have shipped back the garment you had.   

If any of the following garments fit you incorrectly we are not going to be able to exchange them: Outlet, Semi-Custom,  Ab Boards, Sleeves, and the references 4201, 4203, 4017.

Shipping & Returns

Shipping Policy

5 to 7 business days

Custom Fajas- 10-14 business days

Return and
Exchange Policy



However if you would like to submit for an exchange of a product you have previously purchased, it is not a problem. We cannot guarantee that the item you wish to purchase after your return will remain in stock by the time we receive your returns, so as a measure to help you purchase future items,

In order for your item to qualify for a return, here are the requirements listed below;

• The item must be sent back to us within 7 days from the date the item was delivered.

• The item must be received in its original condition – unworn (initial try on is acceptable), unwashed, with all tags still attached in their original locations.

• Not smell of ladies perfume/deodorant, bodily fluids,  dirty or foul odor on Garments/fajas are unacceptable please ensure the highest level of care when handling your items while trying on your order.

- Only 1 exchange is allowed per order 

 Items received not in their original state will automatically be returned to the customer, we reserve all rights to rejecting a returned items if we see fit it does not meet the required conditions.

Exchanges are processed within 5-10 working days of receiving your item(s)

Please email

Include your order number in subject line and give a brief description.

Cancellation POlicy

If you decide to cancel your order of a custom faja once it has started production, we will discount 20% to cover management expenses.

If you cancel your order after or during shipping we won’t refund your shipping and you may be responsible for additional charges any carrier applies to redirect your package or ship back.

If a customer places a chargeback on an order that is in production or in transit, it will be put on hold and/or redirected until we receive a notification on our platform about your resolution. We kindly ask you to reach us before you do it.

We reserve the right to make refunds when we considered it necessary or/and stop communication with a client in the case that hate speech is detected, we have ZERO tolerance for disrespectful and offensive communication with us. 

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